About Us

THE 50+ TRAVEL CLUB

Code of Ethics and Peace of Mind Guarantee

It is very important to me (Sara Birtwhistle) and my business partner Wendy Ellis, that we are known to be an ethical, kind and truthful business.

Our Business Financial and your consumer protections

The assurance we can give you, about how we work and operate, is that we partner with a larger company who has strong financial resources. We have company insurances as well as personal insurances that protect you the traveller, not us the business.

Always in front of my mind is the pitfalls that have come with the Government deregulation of the travel industry and the Government closure of the Travel Compensation Fund.  It means now more than ever, travellers are really on their own unless they find an ethical travel company.

Wendy and myself chose to partner with a larger travel company – TravelManagers Australia Pty Ltd  – when we started the business on the 1st of September 2010 and have been with TravelManagers for the duration of our operation. Their Head Office is based in Sydney, they have been in operation in Australia for over a decade and they are part of The House of Travel in New Zealand which is a long standing company.  We have partnered with TravelManagers because of their strong financials and why we are still with them and why we haven’t moved to another larger brand.

The easiest way of thinking of how we operate is that we’re like a Helloworld. We have agents all over Australia, all with our own specialities; and mine and Wendy’s speciality is helping our over 50’s clients.  

My guarantee to you is should you book with us, you are booking with a reputable agency. We are AFTA and IATA accredited and I am also an accredited individual IATA agent.

In place of a TCF (Travel Compensation Fund), you have 100% assurance with our Peace of Mind policy that your travel payments go to a Trust Account and at all times your money is protected. Our professional policy acts like the TCF did. As of the 10th of April 2019, I am unaware of any other company that offer his. Please see this link: https://www.travelmanagers.com.au/peace-of-mind/

We take great pride in being part of the TravelManagers group and the assurances and safety that gives you.

To Verify our Business Status with TravelManagers Australia

You are welcome to call 1800 019 599, option 2, and the team can verify our partnership status.

Alternatively, you can also email our Sydney Operations team at operations@travelmanagers.com.au

DO WE CHARGE A MEMBERSHIP FEE?

We do not charge a fee.

Instead, we send out newsletters – fortnightly – and this is how we keep in touch.  Our valued customers come back to us time and time again because they know we look after them every step of the way.

So we don’t charge a fee. We are here for travellers who want to deal with specialists.  We have never charged a fee and at this point don’t intend to.  Our existing customers utilize our services because they need an expert travel manager and know the value of what this means.

HOW CAN WE HELP YOU?

We run a selection of our own tours but we realise that our tour or cruise dates do not always match your availability.

As specialists in co-ordinating travel for the over 50’s, we have the advantage of knowledge to find the right experience for you. So even if you don’t see what you are after on our website, contact us for a free consultation and speak to Sara or Wendy to find out if we can assist with your arrangements. – after all, we have been in travel industry for over 20 years, have operated the club for 5 years and Sara has been travelling since she was 18 months old. That’s a lot of travel experience!

ARE YOU A SINGLE TRAVELLER?

We are inundated with calls and emails from singles wanting to travel.

No, we are not a match making service! If you happen to meet someone on tour who you like great – but we don’t guarantee it!

But seriously, with so much inquiry for single travel we ask:

Do you want to travel and share a room with someone to make travel more affordable?
If so, we can try and find someone to share with. Although we do advise against this unless absolutely necessary.

If you like your own space and acknowledge single supplements are a necessary evil, then you will be able to find almost any experience. 

Do you want to travel in a group but don’t want to be the only single traveller?
You are not alone with this question. We only recommend a tour if there are other singles travelling.

Call us, let us know what you want to do and we’ll let you know when there are great offers available.
Think – NO SINGLE SUPPLEMENTS!

Why don’t you have more single tours and cruises?
We did try this but found many people were not flexible to travel on the group dates so we found it best, when not running our own tours, to work with amazing companies that look after our single customers with care and attention – and who offer a fun and friendly travel environment.

The value we offer is specialist travel preparation for over 50’s travellers.

WE ASK YOU QUESTIONS
To ensure what we plan is tailored for you. Whether that is a self drive holiday or recommending a cruise, a tour or a destination.  We make sure we get to know you – what you like, what you want from your holiday.

THINKING OUTSIDE OF THE SQUARE
With our vast travel knowledge, we can co-ordinate a full package for you and because we are not restricted with who we recommend, you will find we often suggest experiences you would never have found yourself or through another agency.

WE HELP WITH VISAS
We can help with visa preparation to ensure this often overwhelming part of your holiday is easy and straightforward.

EXCLUSIVE BUSINESS AND FIRST CLASS AIRFARE RATES
We have access to competitive airfares rates with selected airlines.

HOLIDAY DOCUMENTATION
We tailor the documents based on what you need – if needed we include maps of airports and easy to read and follow itineraries.  We know that travel can seem daunting so if this sounds like you – let us know.

EXPEDITION CRUISE KNOWLEDGE
Expeditions to Antarctica, the Arctic and Northwest Passage, Canada and Alaska, Greenland, Newfoundland, the Indian Ocean, Amazon Jungle, Galapagos Islands – just to name are few areas, are a specialty of ours.  If you have wanted to explore these areas and are overwhelmed with the choice we can help simplify the experience.

SMALL, MID AND LARGE CRUISE SHIP KNOWLEDGE
We are avid cruises on all ships great and small. There are always differences to every cruise line – from shore excursion and beverage inclusions, to the quality of guest lecturers and onboard shows.  It’s even important to know who is best for groups of friends and families – or if you are single, do they have meet up groups?

HOSTED CRUISES
If you are travelling on your own we have hosted cruises.  Call us for details.

COACH TOURING
From group tours of 8 people to 40 people, we know the differences the experience will give to you – the benefit of travelling small verses big – or mid size. And we only ever recommend a tour based on your travel style.

FREE THINGS
We love freebies!
So we add them in as a thank you for entrusting your travel to us. From airport transfers in Australia to the airport, or free nights before or after a trip. There are lots of little ways we like to add value to you we don’t like to give too much away because it’s always nice to get a gift when you don’t know what it is!

NO PREFERRED AGREEMENTS
We pride ourselves that we have no preferred arrangements with the large tour and cruise companies and that way, just like a true professional – you will always get unbiased and trusted advice knowing we only come back with the best options we can find for you.

TESTIMONIALS

We booked a trip recently with Sara Birtwhistle from The 50+ Travel Club. We gave her dates and an open book to suggest what she thought. She booked my husband and I in a small tour group to Malta. We had never thought of going to Malta but we were absolutely delighted. Malta was fantastic, steeped in history and we would highly recommend going to Malta. Sara had all bases covered for us from being collected at the airports to guides collecting us each morning from the hotel. It was a stress free holiday as Sara had arranged all of these things, we paid before departure so there was literally nothing for us to worry about. Super experience. Thanks Sara!!! We will be sure to contact you again on next year’s trip.  Ms Smith. East Brisbane.

Thanks Sara for your itinerary and help every km of the way. Rwanda Gorilla Trek photos attached!  TnV O’Donnell. Brisbane

My husband and I decided last year to embark on a special holiday to France to celebrate our 25th Wedding Anniversary and a 50th birthday. We met Sara at a travel expo on the Gold Coast and arranged to meet soon after to discuss our travel plans. Sara came up with a range of ideas for us, and helped us to decide and bring these to fruition. Sara was always friendly and helpful, available by phone or email at any time, to help with our queries and concerns. We had a memorable journey, with many special experiences, and now wonderful memories. I am sure without Sara’s input and skillful travel management, we would have missed out on some awesome experiences.  J. Sexton – Gold Coast

2014 – Sara gained a good understanding of our likes and dislikes, and our expectations and she then matched the accommodation and flights to suit us. She would email through a range of options and her personal recommendation, and her recommendations were spot on! Sara is so calm and patient and willing to find accommodation is some unusual places. Her service is personal, coming to our house to drop off the tickets and vouchers and to take us through all the documentation. While we were away we made added in another city. One text to Sara and she found the perfect accommodation and organised all the documentation which she emailed through. It was all so easy. Sara went beyond our expectations, setting up our itinerary on Trip It for us and our family to follow. I recommend Sara to all our family and friends and will continue to book our holidays with her. – A. Wright – Yeronga

2016 – We have recently returned from another fabulous holiday created and arranged through Sara. She invests the time in understanding the needs of her clients to make each holiday special. She has great attention to detail, spends time researching the options and genuinely loves what she does. Looking forward to our next holiday planned by Sara.   A. Wright – Yeronga